07730 499690
Frequently asked questions
To check the availability of stock for Greenlands Gardening Services products, you can visit our website and browse through the product listings. Each product page will indicate whether the item is in stock or out of stock. Additionally, you can contact us directly for real-time updates on stock availability.
Unfortunately, we are unable to amend addresses or cancel orders once they are placed. Most couriers have inflight options that allow you to change the delivery address to an alternative, local address while the parcel is in the depot.
You can find your tracking information in your dispatch confirmation email.
Most tracking information will update in the evening time when the order reaches the courier's depot.
If items are missing from your order, check all parcels as smaller items might be packed inside larger cartons. Sometimes, orders are delivered in separate consignments and may arrive later. Check your dispatch email for details. If an item is listed on the dispatch note but not in the parcel, contact us and we will investigate.
If your parcel is marked as delivered but you haven't received it, there are a few steps you can take. First, check with your neighbors or household members to see if they accepted the delivery on your behalf. You can also contact the delivery carrier to inquire about the status of the delivery. Additionally, reach out to the seller or retailer to report the issue and request assistance in locating the package.
To return an item, follow these steps: 1. Make sure the item is in its original condition and packaging. 2. Contact our customer service team to start the return process. 3. Securely pack the item and include the original invoice. 4. Use a tracked shipping method to send the item back to us. 5. Once we receive the return, we will process your refund promptly.