Sale of Goods, Returns & Refund Policy

Greenlands Gardening Services

Draft Policy Date: 31 December 2024

Policy Effective Date: 1 January 2025

Scheduled Review Date: 31 December 2025

Thank you for shopping at Greenlands Gardening Services.

We offer refund and/or exchange within the first 14 days of your purchase. If 14 days have passed since your purchase, you will not be offered a refund and/or exchange of any kind.

We accept returns for most items within 14 days of receiving your order, in accordance with your legal rights under UK Consumer Law.

Eligibility for returns

To be eligible for a return, your item must be:

▪ Unused and in the same condition as you received it.

▪ In its original packaging, with any labels and tags still attached.

Non-returnable items:

The following items are exempt from returns:

▪ Damaged items.

▪ Used items.

How to return an item

To initiate a return:

1. Contact us within 14 days of receiving your item at the email address returns

@greenlandsgardeningservices.co.uk

2. Please provide your order number, the item(s) you wish to return, and the reason for the return.

3. We will send you instructions on how to send the item back to us.

Refunds

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.

▪ If your return is approved, we will issue a refund to your original payment method within 14 days of receiving the returned item.

▪ The refund will include the full price of the product. Delivery costs for returning the item will be your responsibility unless the item was faulty or incorrect.

Faulty or incorrect items

If you receive a faulty or incorrect item, please contact us immediately. We will provide a free return and issue a full refund or replacement. You are entitled to a full refund or exchange if:

▪ The item is faulty.

▪ The item was not as described.

▪ The item does not match the item you ordered.

In such cases, you will not be required to pay for return delivery costs.

Exchanges (if applicable)

We only replace items if they are defective or damaged.

If you need to exchange it for the same item, send us an email at

exchange@greenlandsgardeningservices.co.uk and send your item to the following

11 Holystone Drive

Ingleby Barwick

Stockton-on-Tees TS17 0PW

Partial refunds are granted (if applicable)

▪ Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

▪ Any item that is returned more than 14 days after delivery.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

▪ If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

▪ If you have done all of this and you still have not received your refund yet, please contact us at (email and or phone number).

Delivery charges

Please note that the cost of returning your item is your responsibility, unless the return is due to a faulty or incorrect product.

Please note:

▪ Please do not send the product back to the manufacturer. It must be sent to the following address:

11 Holystone Drive

Ingleby Barwick

Stockton-on-Tees

TS17 0PW

▪ You will be responsible for paying for your own delivery costs for returning your item.

▪ Delivery costs are non-refundable. If you receive a refund, the cost of return delivery will be deducted from your refund.

▪ Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

▪ We cannot guarantee that we will receive your returned item. Thus, your responsibility to make sure the correct method is used for returns.

If you have any questions or need further assistance regarding returns and refunds, please contact us at:

▪ Email: questions@greenlandsgardeningservices.co.uk We value your satisfaction and aim to resolve any issues promptly.

Important Notes:

This Sale of Goods, Returns and Refund Policy is in accordance with UK Consumer Law, which provides you with rights regarding the return of faulty or misdescribed goods. For full details, please refer to the Consumer Rights Act 2015.